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Dear Sir/Madam,

I am writing to you in the hope that you will take the time to resolve this issue. On 11/28/15 my husband and I visited a Home Depot on Cropsey Avenue in Brooklyn, NY. We purchased a dishwasher Samsung- Invoice number Our purchase included an installation for which we paid $69.00. Delivery was scheduled for 12/11/15 between 8:30 am -12:30pm. On 12/11/15 at 1pm I was contacted via phone and informed that "truck broke down and delivery is re-scheduled for 12/26/15". I was informed that delivery will take place between 12:30 and 4:30pm and that dishwasher will be installed. We purchased all the necessary tools for the installation. ( Please see invoice). Our dishwasher was delivered on 12/26/16 at 5:20pm. Delivery people just left the box in the middle of my living room and left. When I called the Home Depot and spoke to Andrew ( manager) I was informed that he will look into this. About a half an hour later I received a call from Fred who informed that he is coming to install my dishwasher. He came about 30 minutes later. The only think he did was take the dishwasher out of the box, and wheeled it into the kitchen. He informed my husband and I that was" going to get the tools he needs from Home Depot, and then will be back in 40 min to install the dishwasher. We were asked to take everything out of the cabinets. My husband and I did just that. In about 15 min after Fred left, I received a call from Ram who informed me that "Fred is not coming back, because the installation required expert work, and that Fred is just a supervisor". I was taken back when Ram told me that " if I am not happy ( and I wasn't), I should take the dishwasher and bring it back to Home Depot.

I felt that I was taken a full advantage of. Not only I am getting my delivery 29 days post purchase, I am not getting the service I paid for. I asked Ram the name, and phone number of his supervisor. Ram responded that " His supervisor's name is Richard". I asked for the last name, " Ram informed me that he "can't spell it".

I asked for supervisors contact number and extension, but Ram didn't give me that information either. I told Ram that there might be more than one Richard at Home Depot . How was I supposed to look for him? Ram told me that " it was my issue". The day after Christmas? Really?

I am a nurse and I save lives every single day. How can I be treated like that? I request that issue is looked into as soon as possible and resolved. I demand instant credit for installation that was paid for and wasn't done. I further demand credit for this havoc. I am available


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