Flag Dollar Rent A Car Customer Service Review

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I am very disappointed with Dollar over an incident during Thanksgiving holidays. Dollar makes it nearly impossible to dispute charges and their employees are rude.

I want to dispute a charge against me and I have been trying to go through the proper channels in your company to do so. However, I have unfortunately been met with some rude and unhelpful customer service from some of your employees starting from telephone reps all the way up to your corporate dispute department.

I am disputing a charge of $243.75 for a Loss Damage Waiver that I did not agree to. We rented a car from Dollar on Nov 21, 2015 from the Atlanta airport and returned it on Nov 28, 2015. It was prepaid, however, the employee told us there was going to be a deposit of $278.56 and that it would be returned after the car was returned, barring there was no damage. We understood because we have rented dozens of cars and that is just standard procedure. The employee went through all the additional products that can be added onto car rentals like additional insurance, loss/damage waiver, fuel, etc. Myself along with my girlfriend and friend, clearly said NO to all these additional charges. Your employee printed the agreement, I signed, and away we went. We returned the vehicle the following Saturday without any issues/damage and flew home to Florida.

I called Dollar on Dec 2 because I noticed that the deposit hadn't been credited back to my account. I called and Dollar told me it could take 3-5 business days. Therefore, hopefully by Friday Dec 4, the deposit of $278.56 would be credited back into my account. On Friday Dec 4, I noticed the deposit had not been given back so I called Dollar again. I talked to Shaniqua' from corporate and she said that I had agreed to the Loss/Damage Waiver and there was nothing Dollar could do about it because of your policies. I tried to explain to her our situation that I stated above but she kept cutting me off and eventually hung up the phone.

I tried calling back throughout the day at work, but could not get through. I eventually got through to a Dollar employee again and it was Shaniqua' from corporate who apparently dealt with disputes. Again, I tried to explain what had happened and that it was just an honest mistake by the Dollar employee. It was Thanksgiving, it was busy, there were 50 agitated, tired people behind us waiting in line, we were all in a rush, and it was a simple, human mistake. Your corporate employee kept repeating to me that it was Dollar policy and that there was no way that I could get refunded the $243.56.

I asked to speak to someone else and she emphatically said no. She said there was no one else to talk to and that my case was closed. She hung up the phone on me a second time.

I understand policies, I understand where Shaniqua is coming from. I'm an educated person with 3 degrees, my girlfriend has 3 degrees, and we both have highly regarded careers. We travel a lot and we rent cars frequently. I have rented cars from Dollar for many years and have always been satisfied with the products and service your company provides until now. We have informed our friends and family and our inner circle is large and contains many highly ranked individuals. My soon-to-be father-in-law runs the University of South Florida and he has been informed about our issue with Dollar. He has told me that USF rents many vehicles and they do quite a bit of business with Dollar. Returning my $243 pales in comparison to the potential loss of revenue that Dollar will lose from us, our friends and family, and business connections with Dollar. I don't want to get any of your employees in trouble. I just want what is right and that is Dollar returning my $243 from an add-on that I did not agree to. The $243 is more than we paid for the week rental of the car!!


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