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I bought a brand new Boss radio from your store 3 weeks ago. It never worked properly. I called the install and he wasn't here twice when I had time to come. The sound was horrible. From cd's, dvd's, iPhone aux, and radio. Volume jumped up and down and it had nothing but static almost. Also, the very 2nd CD I ever put in there got stuck! It's still stuck! You guys have my cd too now! I also realized that the model I bought, which is almost identical to another Boss, didn't have hands free. That's another thing I was looking for. When I 1st shopped here, you guys beat Amazon by $2 already. That was great. However y'all offered a $60 install fee with the purchase. Best Buy had it for $12 more, but with free instant installation. So like good business people, you guys offered me free install. I just had to buy an adapter for my antenna. (Like $14.99. No biggie. Now that nothing works, a cd is stuck, and It wasn't what I was looking for in the 1st place. (Wanted a wireless hands free stereo). Which it said it was on the wall. Now, they won't give me a refund. They say I have to pay for labor and install now. Labor and install that was not done correctly. Labor and install that I had to work my schedule around to even have it looked at. Btw. The guy that specializes in my car/radio type isn't here again. So of course I have the same number of reasons to return and get my money back as I do fingers and toes. & I will not pay for an install or job that was not done right! That is not how business works. Not at all! I do need a few things from your store even today. So some of the money was going back into Fry's, probably a lot. Now I'm not sure I'll ever spend a single dime here again. & im not leaving the store or the radio I paid for in an associates hand until I get a full refund for the worst sounding radio I don't want and for the free install I was promised and then charged for when it was done incorrectly. Please respond ASAP. You can email or call me at . But I'm here until this gets resolved. Thank you for listening to the issue I had at your Plano, tx store. I hope you guys can resolve it.

Regards,

Ryan Cobb


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