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I had dialed and followed prompts to Auto Loan Dep't five different times during normal banking hours as posted on Bank of the West website. I always ended up with "call back during our hours of operation". Never got through. Beats me...because they obviously are not opened in the morning, afternoons or evenings. I left a message in my personal message center, and no one has responded. I decided to follow the prompt "to get a loan", and in a matter of minutes I was speaking to a live person, who told me he couldn't help me because his job was only to process loan applications. He promised to get a message with my name and number on it to the Auto Loan Dept. to have them correct my double loan payments in October to one payment for October and one payment for November. I am still waiting for a call, for a text message, for an email, for a response to my personal account message. This will be the first and LAST banking transaction that I will ever undertake with Bank of the West.


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