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I had purchased an Epson Ink Package for almost $100. Within two days my Epson 700 stopped working. I had already spend $50 to have it repaired. You can imagine my frustration. I called the Staples Store in Temecula on Highway 79 and spoke to Kristen. She was pretty sure that I could get a refund on the ink. I told her that I would purchase a printer then at her store. When I arrived at the store I talked to the manager, Thomas, and he was very understanding. He refunded the ink price and I did purchase a new Epson E-620 on the spot. This is why I shop at Staples and not Office Depot. I purchased a wireless mouse that did not work well and they would not exchange it because I had it longer than 14 days. It was a terrible product for 14 days and 21 days. They would not help me. I will never step foot in a Office Depot again. I'm sold on Staples.


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