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Why on Earth don't you post your business hours? Is it because each Humana office has different hours - or because there are different time zones? You should be able to work around that - and post your "hours of operation" where we could see them on the internet or get them via a "robot voice" over the phone. Just saying "we're closed" isn't acceptable. Other companies have a central phone number that has, as one option, the hours of operation. I assume you will also be closed on Labor Day, Sep 7th. Why keep this a secret? Would you like me to outline a way to let your subscribers know when you're open and when you're closed? I'LL DO IT FREE OF CHARGE! Put me in touch with the person who was supposed to put this option into your telephone tree (and wasn't able to), and I'll explain to him/her how to do this. FOR FREE! How can you lose? Get with it.


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