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Let me start by saying-AVOID WALMART MONEYGRAM if at all possible. This comment is related to their refund process. The customer service representative named Raver although he did not have a notable attitude; he's extremely redundant. I called to request refund/reissue due to money order being lost/misplaced by recipient (Property manager). After explaining my situation he insisted upon asking what day did I mail it out...mail time takes up to 2 weeks to be received etc. continued by asking if I had submitted a claim form, did I purchase online or in the store etc. Mind you I provided this information in the BEGINNING of the conversation, as well as, through out. Growing with frustration I asked why ask redundant questions or questions I've provided answers to or clarified throughout this call?? he then informs me that 1) Walmart cannot place stop payment or hold on moneygram (but he asked me if there was a hold on it at the start of our call) 2) it would take 30-45 DAYS to process the request if not cashed (but it only took them 5-7 minutes to issue me the moneygram) 3) They would charge me $15 to process the moneygram/re-issue it (Cost $4.50 to purchase from the store) Bottom-line...go to Post Office! Not only can they stop payment/cancel the money order but they can Reissue one the SAME DAY!


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