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It has been virtually impossible to reach a "live body" to ask a question --- and I have not gotten the 48 hour email notification that a fraud alert was been placed. The request was made 4 days ago.

Eventually (literally after being on hold for 40 minutes) I spoke to Vince, who was very polite and confirmed that my request has been received. He told me that verification will be done by regular mail and will take about a week. If I had been told that originally, or had someone been available to answer the phone, I would be substantially less angry.


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