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Similar experience.....I have been trying to change my loan auto pay and now since my account which the loan was pulling month payments from which is Bank of America I have changed.

Now my monthly payment is behind and late and I cannot get through to anyone to autopay.

When i try to autpay through the automated system it says my loan # is invalid......


Honestly I am ready to get in touch with the BBB considering this service is unsatisfactory


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