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Couldn't find the CS number on their website, but found it here... Once I called, there recording kept me apprised of my number in line and the expected length of the wait- better than repeatedly getting my attention to tell me how important my call is... Once I was speaking to a human, my call was surprisingly straight forward! I have a broken band on a watch with a very non-standard band (Triathalon- Sleek). The store I bought it at basically told me I was out of luck. At Timex, I was told for $10 they'll replace the band and the trim piece that's missing. Way cheaper than buying another $65 watch! Not happy about the 2-3 week wait time, but over all I'm feeling positive about it.


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