Flag Celebrity Cruises Customer Service Review

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My name is Agnes McGhee i am just back from from one of your cruises on the celebrity we sailed out on the 9th nov till the 22nd nov.A have only one complaint with it and that was my husband and myself saved up all year to have one good holiday and we chose the celebrity it cost use over £5000,When we went on the ship it was fantastic and then we sailed on the 9th there was a banging noise coming from the ceiling we complained 3 nights about it and the third time we complaint they sent a officer to speak to use he said he will get it sorted out and we got earplugs a was so annoyed by that we paid all that money and all they did was give use earplugs a thought that was terrible i have no other complaint the ship its self and the staff was amazing but every time the boat was at sea we had to wear our earplugs and we never signed up for that you dont expect to pay all that money and have to wear them the customer relations team sent a bottle of wine and strawberry dipped in chocolate with a letter because we complained yours mrs mcghee


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