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Nov. 13 , at 12:30 until 1:10 we had a 40 minute wait at the Phoenix Arizona Hertz car rental. All kiosk were down but to make matters worst there were 2 hertz staffers at the entrance podium folding maps and another behind the counter in front of her computer eating. Very poor customer service, this is the first time we used Hertz. Bad first impression.


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