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I've been with this company for years and have always loved and supported the service. Something has changed. Reaching customer support is almost impossible. Call once and held for over 20m finally someone came to the phone and asked me to explain the issue. In mid-sentence we got disconnected. Did he hang up to take another call? All I know is he didn't call back or email me. I know it's not because he didn't have the number. Looking at my timer, I have now been on hold over an hour.

I don't get it!


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