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I purchased a Visa gift card in March for which I attempted to use in June. It did not work. I had registered the card so I called Visa to see why not. Turns out someone at VISA told me that there appeared to be fraudulent charges on it so they had to shut it off. After which she told me that since I didnt keep the receipt that I could just fax a copy front/back of the card, along with my contact info and where I purchased it and they would send me another. After waiting over a month with no response, I called to find out where my replacement card was only to be told that I would not be getting one because I did not have a receipt. I asked to speak to a superior who told me that she would look into it and contact me in 24-48 hours. After that time passed I again heard nothing from Visa. This is the worse type of customer service on so many levels. 1) to promise follow-up contact and then not give it. 2) to promise certain actions to pacify the caller with no intention of acting on them. 3) to stop a card because of assumed fraudulent activity and not be able to say what the activity was. I dont know if this is some undercover scam of Visa's to get money from cardholders or what. But I think stopping a card because of assumed fraudulent activity and then not being able to identify the activity is a great way to rack up dollars from poor souls such as myself who neglect to keep the receipts. If my card had been lost I would understand and take the responsibility. But for you to stop my card and then tell me I cant have another is suspect and dishonest. I'm sure there are many people such as myself who neglect to hold onto their receipts and so this process is money in the bank for Visa. If this is your practice I cant imagine it not being illegal and I will be looking into it further via social media, to see if others have been taken this way. You have also lost my business which I'm sure you will make up for with no problem via other hijacked cards. I do not expect to get a response as I know now that your policy is to ignore your customers whenever there is an issue.


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