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Last December I purchased a Pentax underwater camera from Lighthaus Camera Kona on the Big Island of Hawaii. Their customer service was terrible. I brought the camera back to them today as the camera was difficult to charge, it filled with water, and the port (which we have never used) to connect it to a TV was not functional. The camera shop employee would not exchange it for the same model. H said it had no exchange value in a rude fashion. All he would do was send it to Pentax for repair, if that was possible.



This my third Pentax camera. I will think twice before purchasing another Pentax camera if this is the customer service standard you accept.



Ken Running


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