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Everyone at Suzuki is useless. The girl who answers their customer service puts me on hold before I can even finish explaining things and she keeps hanging up.. All I want to know is basic TSB and Recall info! (like where to get the TSB and if this vehicle qualified for recall) I also wanted to know who to call to point out issues with timing belts failing before they are supposed to and how Suzuki isn't making certain parts available (mainly because they don't exist, literally). She kept putting me on hold, so of course the conversation was disjointed, confusing, and maddening. She seemed more concerned that I was the Mechanic and not the owner or a dealership. Well, I'm sorry that the owner can't speak English (Chinese only) and I'm sorry the Dealer told me to bad so sad, so I called Suzuki Customer Service, because their job is to help right? Wrong, it's to spend most of the time sniping comments back, calling you rude, saying it's not my job, I'm not going to help you (which is totally different then saying I can't help you. If you can't you can't). After an hour of arguing, I finally managed to wrangle from her the website I needed to buy TSB's which was all I needed to know. Bull, Suzuki is full of it.


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