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I paid for car rental in cash. Then out of nowhere my debit card was charged another 127 dollars, without any authorization from me. Why would I have to authorize when I was just paid in cash at the counter. Long story short, somehow someway I was charged for a stranger's rental. How that could possibly happen I don't know but continuing on with the story. I take my receipt that I received from the counter, and my online transaction receipt to the Hertz rental desk at the JW Marriott Desert Springs in Palm Desert, and I can't tell you how lousy the customer service was. I've been waiting over three weeks now for a so-called manager's approval for the return of my funds. Now here's the real kicker after discovering their mistake three weeks later they send me an envelope with $50 cash inside. No check no receipt no anything just my name on the outside of the envelope and a $50 bill folded up inside.I wonder how their accounting department keeps track of such things. I cannot believe that an international company would refund someone without any receipt of transaction or anything. But the kicker is it, like I said it was $127 owed to me so they were about 77 dollars short.h Once again I return to the Hertz rental to show my receipt, and once again they give me the spill about a manager's approval for the rest of my money. So I'm wondering how can one day you slide $50 in cash to me in an envelope and then the very next day you tell me that I have to wait 2 weeks for the rest of the money to be deposited into my account. You may do as you please, but personally I will never ever ever ever ever ever ever ever rent from Hertz car rental at JW Marriott Palm Desert or any other Hertz company in the world again. Truly terrible service, I see why I don't see the Hertz commercials as much as I used to they have really fallen by the wayside. This is not a rant or a conspiracy theory its just true.


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