Flag Hertz Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I recently rented from Hertz at BWI-Thurgood Marshall Airport from 4-16-14 to 4-23-14. Upon returning the car to the rental terminal I left my cell phone in the drink holder in the center console. Less than 2 minutes later, I realized I didn't have my phone and I ran to the car. The attendant that had just checked me in pointed to another attendant and directed me to speak to her about my phone. The car had just been driven up the ramp to the car wash as I approached. I told her my phone was in the car and she delayed by asking me multiple questions as she was holding my receipt that had the answers to her questions. Then she drove another car up the ramp and quickly returned and said there is not phone in that car. I asked her if she spoke to the person that drove the car because they had my phone and her reply was, I said there ain't no phone in that car! I had no time to argue because I had to catch my flight. I just purchased that I-phone 5S 4 months prior but the most important issue was my personal and business contacts and emails were now compromised. I had to spend $750 for a new phone, $45 for new case and $200 for Life LOCK identity security as a result of this theft. There is no mistaking the phone was stolen because I had just hung up the phone from speaking to my mother on the phone prior to pulling into the rental car return area. Hertz hires Dishonest Thieves. I will tell every person I know to not use Hertz!!!


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video