Flag Sports Authority Customer Service Review

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In Omaha Nebraska-The Sunday new�s ad offered a $10.00 coupon for purchases over $50.00. I purchased a pair of running shoes and when checking out gave the coupon to the cashier. He took the coupon. I asked if he had applied the coupon and he said yes.

While on my way home I discovered he did not apply the coupon. I called the store and was told to come in and the receipt would be credited. The next day I made the trip across town and the store manager refused to give me the credit. He stated the coupon states the any item with code #97 is excluded from the ad! I am furious! There is no way for me the consumer to know your codes and if you pull the newspaper ad-the print does mention this however as a consumer, the ad did not say ââ?¬Å?limited to specific codesââ?¬Â?. Codes that are unreadable to the consumer not to mention I would have no idea what your ad policy is. The manager was rude and made a note about the cashier, I guess he was not happy with his customer service. I disputed with the store manager and he was unwilling to honor the coupon. This store is located In Omaha Nebraska. The West Maple store. I have shopped at Sports Authority for a long time. I was a General Manager for 45 individuals. Believe me if $10.00 was going to loose a customer I would have over ridden it. In refusing to do this-you have lost my business. I was there to purchase a swim suit. We have a villa in Mexico and were looking for a kaiak, and other items to use in the ocean. I informed the manager at that store that you have lost my business. In addition, when leaving the store, I gave my coupon to a customer coming into the store. I hope he did not receive the poor service I did. I would like to mention that the number of customers during several visits is low. Perhaps additional training for the staff checking is in need. Also-remove the tv at the checkout. Employees are not focused on the customer when they can watch the latest


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