Flag Celebrity Cruises Customer Service Review

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Recently sailed on 5 day cruise on Constellation to Bahamas and Key West. Have sailed on this ship before and 4 other Celebrity ships. Not new to us. This ship is a poor choice but the destinations and time line were perfect. Very poor experience. Dining room food well below any par for dining anywhere. For a cruise ship, terrible. Buffet is limited compared to other ships in their Solstice line due to space. Have no good reports right down to music venues. Sparsely attended, perhaps some neat jazz quartets or a piano bar feature would be a better trend to follow. You do not cater to children, which was why we sailed with you, so find a nitch. Will be looking to try another cruise line now. Plus, their Captains Club a joke, benefits? A meet and great, a very minimal meet and greet pared way back on food. Not worth spending the time to go. Come on Celebrity, step up to the plate. Repeat cruising must be your life blood. We, however, have nothing good to say after this experience and we always enjoyed Celebrity but you are only as good as our last cruise.


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