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I have worked in the automotive business for almost 23 years and have NEVER experienced such incompetence. We made a payoff for a customer in November with certified funds which the bank loss. In order to "stop payment" US Bank was asked to sign a statement saying they never received the funds and refused. Long story short we sent an additional bank check and more than a week later, the bank has still not released the lein, despite NUMEROUS requests and more than four months of battling with the bank. The competence spreads throughout the bank all the way up to management.


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