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In an unbelievable attempt to resolve billing misrepresentation DTE Energy has neglected to provide answers or support.

I have talked with every billing department at DTE Energy since December 13, 2013. Each department sending me to someone another department and giving me inappropriate instructions on how to rectify the situation.
Not only were the representatives giving out wrong information, they were also very rude.

I finally filed a compliant with the BBB after my level of frustration reached its limit.

The day or so after I filed with the BBB, I actually received a phone call from Ms. Shaw at DTE. For the first time, I felt a sense of relief.
I was told through a message that DTE was investigating the case and would get back to me, however I could call at any time to talk to the person handling the complaint.
I called several times, and never received a return call.
I finally received a phone message stating that they investigated the situation and due to the information they have, there is nothing they can do at this time. Again, I could call to talk to Ms. Shaw if I had further questions.

Again, I have left over 5 messages and have not heard back.

Unbelievable!!

Its time to move forward, next complaint will be with the Attorney Generals Office of Grand Rapids and then searching for a lawyer.

I have never been so frustrated with anything in all of my life.


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