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Dear customer service I purchased a North face jacket from blacks in Ealing , after just wearing only once she noticed the zipper getting stuck, took it back to the store in Ealing, but for some reason the store was closed. So the very ne t day went to the next branch in Kingston, there I was told there was nothing wrong, but they would send it in to be checked and I would have to wait for 2 weeks to get it back. It became back to me within a week, nothing was sorted out, so I got the address of North face and sent the jacket directly back to them, and I had to pay for the postage, i then inquired if they had received it and they said yes and this time it was going to take 4 weeks to get a response, the jacket is delivered just a day before Christmas, the very same coat with the faulty zipper. Yesterday my daughter wore it and now the zipper has come off completely. I want my money back or an exchange, I have never experienced such poor customer service in any of the stores before.


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