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Awful. I have never bought a worse appliance nor experienced such utterly irresponsible service to fix broken machinery which was sold to us virtually broken. After two months of use our new Hitachi washing machine quit working. We went to the dealer and the dealer complained to us that she had just fired her service staff for incompetence and that we would have to wait before she sent anyone out. It didn't make sense to us why she was hiring and firing service staff. Anyway, after one month we called her and she said sorry, she still had no one she could send to fix our washing machine.Totally ridiculous. I decided to try and go to Hitachi directly and had my wife call and talk to them, no mention of previously trying to fix the machine. They told us we would have to wait awhile as their service personel were very busy. I'll bet, given the junk we and everyone else is being sold. After one month, still no action, we called them and same excuses. A month later, I had completely forgotten about the problem and on the day I was expecting the internet repair to show up and fix the internet shut down, Hitachi arrives. I began showing them my computer and the internet problem and they sat there saying nothing and smiling. I went on for over five minutes about the internet when the guy asks me where my washing machine is. Excuse me? My washing machine? What does that have to do with anything? "We are from Hitachi." They go in have a look, and they say they have to order some new part and we will have to wait until the part arrives. Two months later, nothing. A week ago my wife called and they said, "Oh, we are too busy to go out there." They refused to give a time when they would come out. Another woman in our village has the same problem. Her new Hitachi washing machine soon broke after she bought it. She has given up. A friend of a family member reported the same problems with a Hitachi washing machine. They took ages to fix it and it promptly broke again a few weeks later. She gave up and bought an LG machine at half the price and she has had no problems. Don't buy anything that Hitachi makes, this comany's days are numbered, they clearly are taking the piss.


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