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Uhaul tries to charge extra fees anywhere they can. They have horrible customer service reps when I call their 1-800 number. The first time I called I got hung up on and the second time I called I got hung on again. After the third time trying to call there was horrible phone service. It was hard to hear and the rep was straight up rude. She transfer me without even telling me and the department that I got transfer to isn't even working today. Why would you transfer me to a department if I'm going to get hung up on again. She simply could have just told me to call back tomorrow.


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