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Recently I have had an ongoing issue between a shipment that went out from your store on FEDX. It was a gift to my son from his brother who never received it. It was a xmas gift. Trying everything possiable to get this issue straightened out, FEDX refused to take responsability for their careless error. Over the last 4 months it has been an absolute pleasure working with the manager of the Westbrook, Ct store. I never got her last name, but I am sure when you get to give her some recognition for this letter of praise, you will know how to find her. Great customer service skills, fantastic communicating and problem solving skills,patience and listens. How very proud you must be of this employee. Her first name is Erica.

Wendy L. Strong


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