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Dear SW,
My daughter and family took a flight from LAX to Ny on Mon. They had a layover in Denver. Sure enough the plane that had problems in Ny was the one that was to pick them up from denver. They were re routed to Philly but pilot pulled up at the last minute due to weather. Very scary for all of them. So they landed in Maryland. Got a hotel around 5 in the morning with no luggage took a train the next morning to NY. Got to hotel.. Still no luggage. This is a family of 5.. 2 adults 3 teenagers with nothing to change in since Monday and you have done nothing!! Shame on you SW.. Their vacation is ruined because on this. They all bought new clothes for they trip and cant afford to buy new clothes. I am contacting anybody in media who will listen. Again.. SHAME ON YOU.. Christi Bauer.. written on behalf of Ed and Lenora Haringa


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