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Nine girlfriends and I booked a trip to Miami for a birthday celebration. This required us to book three rooms. I booked my hotel room through Cheaptickets/Orbitz, while the other two rooms were booked through Expedia by someone else in our party. Unfortunately, a week and a half before our trip, I learned that the hotel we had booked was being shut down by the Fire Marshall immediately due to ongoing renovations. The girls who booked the two rooms through Expedia called them immediately to get this issue resolved. Expedia upgraded these girls to two rooms in a 5-star hotel called the Fountainbleau without any additional cost to them. As soon as I found out about the situation, I called Cheaptickets/Orbitz to get my room changed. It took four different phone calls for a total of 5.5 hours on the phone to try and get this problem resolved – 1 hour with an employee, 3 hours with a supervisor, Nadia, and another 1.5 hours with a manager, Claudia. How sad that neither of these persons in a supervisory position cared about not separating our group. When I mentioned what Expedia did, and that I didn’t want to be separated from my party, Cheaptickets/Orbitz would only place me in a comparable hotel, The Holiday Inn, which was originally booked. The Holiday Inn is 20 blocks from our original hotel, which was right in the heart of South Beach. Earlier in the day, Fontainbleau had comparable prices to the Holiday Inn so I could not understand why they wouldn’t want to satisfy their customer. However, they were too focused on ensuring I would be placed in the same star hotel that was originally booked. Cheaptickets/Orbitz did not care about the inconvenience this may have caused us, nor did they care to match what their direct competitor did. I’m not comparing apples to oranges with these two travel agencies – they are direct competitors! Stay away from Cheaptickets/Orbitz!


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