Flag Etihad Airways Customer Service Review

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I have a guest who arrived on ETIHAD airways from Amadavad India to Chicago USA. His begs have not arrived as yet after 3 days. Any phone calls to the ETIHAD customer services end up on a dead end/ voice mail. He is a religious Hindu Priest. He requires special clothing. He is scheduled to perform special services. All appropriate attire AND his holy books are in this beg. What is likely to be his message to his vast US audience about the lack of service and sensitivity of ETIHAD employees?


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