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I had been a loyal customer since 2005 until may 27 2013. What they do is start using your download to get you to make a service call and automatically an agent picks up and tells you will get a better deal with gen4. The thuggy installer came out the next day and I found out I lost
100 mb a day and lost my unlimited at night. I called to express my disappointment and they basically said tough poop your stuck with it. I immediately cancelled service and threatened to raid my bank accounts if I didn't pay them $400. I am very satisfied with wild blue I'm getting 1000mb a day compared to 300mb a day with hughs and wild blue is $10 a month cheaper.


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