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Your customer service department via the telephone is the rudest, most inexperienced people. I've called twice to try and resolve a return issue. First person I could not understand and the second person put me on hole for 20-minutes (timed) and when no one came back on the line I hung up...and no one even tried to call me back to rectify the problem. This is terrible for a company with a reputation and product like Magellan.


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