Posted by Anonymous
I purchase a NEW Magellen GPS 5 years ago. The unit stopped working after being used 5 times. They had me send it back for repairs. Weeks later I got the same type of unit, but it was NOT my unit that was barely used. It was a different unit that had scratches all over it and looked very worn. That unit has ceased to work also. I have contacted Technical Support a few times and finally spoke with someone from the Philippines. I asked about a replacement or discount I read on-line. She indicated I could get a 30% discount but had to call them back to place the order. I was NOT comfortable dealing with someone from another country. Still unable to get any help. I will never purchase another Magellan product. I don't understand how you can treat customers like this and stay in business.