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Magellan,
It happened again!!! The last replacement unit you sent me is having issues. How inconvenient this failure was. It shut down while in transit to Lake Tahoe with the family. Now, it acts like it’s turning on and then shuts down. I actually got it to work for a while before it encountered the same problem again. I can only imagine the person who had this before me had the issue that Magellan could not figure out and I ended up with it. I AM NOT PLAYIING THIS RETURN GAME ANYMORE. I have explained my case each time and pleaded with you to send me a new unit and you neglected my concerns. I’ve lost count on how many of these refurbished units I’ve sent back…4???? YOU HAVE WASTED MY TIME DISRUPTED MY LIFE WITH YOUR DEFECTIVE ‘REFURBISHED’ GPS UNITS!!!! I DEMAND A FULL REFUND FOR THE UNIT PRICE!!!! I told you before that I did not want a used unit and you indicated your policy would not allow it. You obviously do not care about customer satisfaction. I AM DONE WITH MAGELLAN AND WILL NEVER RECOMMEND YOUR GPS UNITS TO ANYONE! This will be the last GPS unit I send back! Your refurbished units SUCK and your whole damn return policy sucks!!! I have never had such an awful customer experience or business transaction as pathetic as this one with Magellan. DON’T OFFER ME ANOTHER GPS UNIT BECAUSE THEY DON’T LAST AND THEY ARE JUNK!!!! REFUND MY MONEY OR I WILL GO STRAIGHT TO THE BETTER BUSINESS BUREAU. Send me a return label so I can return your defective unit and be done with it.


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