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I have been a customer in good standing for years and recently have purchased 2 different fax machines which ended up not working properly in a very short time. I purchased protection with both and when I brought in the second machine before the protection plan was up, I had the receipts and protection plan pamphlet which had been stapled together and given to me by the employee who exchanged the fax machine for a new one. This is the only paperwork given to me and I save ALL receipts. This last machine chewed up the faxes that were being sent. The manager in the store took my receipts and claimed (quite rudely) they didn't match the machine I brought back. Evidently the receipt listed the previous machine that hadn't worked but failed to list the new one they gave me. The Manage of the store was rude, nasty and would not listen to anything I had to say. He simply kept repeating over and over the receipt doesn't match. I now have paid for the machine and the protection and can't get any satisfaction on an exchange. I will never buy at Office Depot again.


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