Flag RCN Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

I SADLY HAVE BEEN W/ RCN FOR AWHILE--MY CONDO BUILDING IS WIRED W/THEM. I'VE ALREADY DROPPED MY PHONE SERV CAUSE THEIR BILLING KEPT GETTING WORSE. I USED TO HAVE DIAL UP FOR COMPUTER(I'M NOT ON IT MUCH) THEN ONE DAY I COULDN'T LOG IN. I CALLED CUST SERV AND DIDN'T KNOW WHY. THIS WENT ON OVER A MONTH TIL I FINALLY CONTACTED CORP WHO SAID RCN NO LONGER OFFERS DIAL UP. THEY NEVER SENT/CALLED ANYTHING AND THEIR REPS HAD NO IDEA. THAT'S HOW THEIR SERV IS--OR LACK THERE OF. ANOTHER TIME I PAID MY BILL OVER PHONE AND THE REP WHO PULLED UP MY ACC APPLIED MY PAYMENT TO SOMEONE ELSE. WHEN I GOT MY NEXT BILL AND ZERO PAYMENT LISTED I CALLED CUST SERV W/ AMOUNT AND APP. CODE AND THEY SAID THEY'D INVESTIGATE BUT UNTIL RESOLVED MY ACC WAS NOW PAST DUE. IT TOOK THEM FOUR MONTHS. WE PAY THEIR SALARY AND THEY HAVE NO IDEA WHAT CUST SERV MEANS. THEIR MOTTO IS "CONNECT TO SOMETHING MORE" MORE RUN AROUND BULLSIT IS ALL I'VE KNOWN. LIKE THREE DAYS AGO I EMAILED THEIR CONTACT US PAGE W/ QUESTIONS ON VOD. THEY SENT A CONF REPLY THAT ONE OF THEIR PROFESSIONAL STAFF WILL RESPOND W/IN TWENTY FOUR HRS. STILL NO REPLY. AGAIN ZERO CUST SERV CONCERN


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video