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CALL the Japan customer service number via Skype!! They pick up on the bat, waited less than a minute, super friendly and polite, and am certain most of them speak English as well.
I tried calling the US number, called numerous times at different hours, kept on hold for over 10 minutes each time, NO ONE PICKS UP. So i gave up. Called UK number via Skype, also held over 15 minutes, no one picks up. Called Japan number, I'm from Japan so I gave it my last chance, and voila, my problem solved in under a minute, call ringing time included.


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