Flag JP Morgan Chase Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

Dear Chase and Whom Cares,

We are writing this letter to provide insight into the situation that occurs with our house mortgage, which was scheduled to close on June 1st. We are writing this letter on June 1st, when we are supposed to be happily signing papers to own our house, but instead are home sad to not be able to due to Chase’s continued mistakes.

In January of 2012 we were introduced to Patricia Yaffa, our loan officer at the Rye NY Branch by our private client representative Michelle Christie. We worked with Patricia to develop a plan to get a mortgage and allow an understanding that we were looking for a house. We obtained pre-approval early on, as our down payment to loan ratio was great.

On March 30th we signed a binder contract agreement to purchase a home in Ridgefield CT on April 16th. At this moment the process of mortgage paperwork began and we consolidated all our funds from many sources into Chase bank thinking it would be easier for Chase to complete a loan if they saw all the funds in their own bank. Chris Delbene was amazing in this process. (Note: That is a month and a half until closing day. The closing day was always June 1st and that information was well known to both Michelle, Chryl, and Patricia Yaffa.)

We signed all paperwork requested from Chase within 24 hours and many times had to sign things twice as Patricia “misplaced” papers. We were then assigned Chrylann Clark as an underwriter agent. We worked with her also to get any paperwork needed. We wrote strange letters to explain things like how Kristin is paid and why we live in certain places in the past, but we did it all very fast because we are organized business people.

Kristin went on vacation and I stayed behind to complete any required paperwork ensuring that nothing would go wrong during the month of May. Near the first month of May I contacted Michelle (my private client rep) and told her I had a bad feeling about the way Patricia Yaffa was handling the loan. I asked her to oversee the process and ensure everything is on track. I was ensured everything was great and ready to go for June 1st. I contacted Patricia at minimum twice a week checking on the loan and she said everything was great. She checked with Chyrl and she said everything was perfect and set for June 1st. So my wife and I, along with the sellers, and our attorneys all cleared our schedule for June 1st, taking days off from work and making sure we are ready for this important day.

We scheduled movers and family to come down for the weekend to celebrate the big day, as we are the first in our young line of family to purchase a house. Then on May 28th, Patricia hits us with a message that an issue has arisen about the “play ground” on the property. That the appraiser (Michael E Lerman #RCR.0001015) that appraised the house on April 16th, missed seeing the large play ground on the property and forgot to put it in the report. So we had to sign an amendment that said the play ground would be worth $0,which we did within two hours of being requested.

At this time I got really worried. We were “all set” for the June 1st closing and this happened. So I called Chase and my attorney called Chase and they feared the mortgage that began close to 2 months ago would not be completed by the closing day. 1 ½ months to complete a loan, and Patricia Yaffa could not complete it correctly.

We spoke with Anna, Ed Mayland, Carol Olivery, and Michelle Christie at Chase and all they could achieve in the end was “sorry”. So today, June 1st, we have to be embarrassed that the new community we are moving into, which the sellers are a large part of, now has to see us in this light. We also had to contact the movers and pay “delay fees” to delay the delivery. We had to cancel our attorney, seller’s attorney, and real-estate representative. We also had to tell our families the bad news and my 80 year old Grandma that looked forward to this moment her entire life. We both lost a day’s salary due to this “mistake” on Chase’s part.

We are HIGHLY disappointed in the bank that we have used for well over 10 years. A bank that placed us at their “private client” status because of the large amount of funds we shared with them. We are embarrassed in front of our new community, and sad to have to disappoint our families. Chase can never give back what was supposed to be one of the happiest days of our lives.

In conclusion, Chase had close to two months to get this mortgage for us and failed. We hope you reach out and attempt to make amends in any way you can. Short of buying our house for us, I don’t know if you can make up for it, but feel free to try.


A heartbroken family


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video