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MY HUSBAND AND I WERE ON FLIGHT 109 FROM TAMPA TO NEWARK ON MARCH 27. I AM DISABLED AND HAVE HAD NO TROUBLE AT THE AIRPORT BEFORE CONTINENTAL MERGED WITH UNITED. UPON LANDING, THERE WERE NO WHEELCHAIR HANDLERS AVAILABLE. THE BEST THEY COULD DO ID OFFER A TRAM RIDE TO THE ELEVATOR AND THEN WAIT AGAIN FOR A HANDLER. MY HUSBAND FOUND A WHEELCHAIR AND HAD TO WHEEL ME, MY WALKER ON THE FOOTRESTS, AND TWO SUITCASES DOWN TO BAGGAGE CLAIM AND THE EXIT. THIS IS TOTALLY UNACCEPTABLE. IF YOU NEED MORE WHEELCHAIRS AND HANDLERS, HIRE MORE OR MAKE A BETTER CONTRACT WITH THE COMPANY THAT PROVIDES THE SERVICE.

JOAN BROCK
8 BRIAR CT.
CHESTNUT RIDGE, NY 10977
[email protected]


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