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I so agree with everyone and the worst customer service in a company I have ever experienced. I my self will be transferring my frequent flyer miles and never using Continental/Unite again. A lady by the name of Ms Reman from the Houston Corporate office was terrible to me on the phone and when I ask for her boss's number REFUSED to give it to me. I am not dropping this at all and will continue to complain until someone listens and is NICE NICE NICE.

Donna


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