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United Employee trying to call internal Employee Travel Desk
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March 15, 2012

Subject: Employee Travel Desk--or Beware the Ides of March

I am presently waiting my turn to talk to a travel representative in the Employee Travel Desk office. The recording says calls are taken in the order that they are received. I called at 950 this morning and it is now 400 pm so now I have been on hold for 6 hours and 10 minutes. That's right --6 hours and 10 minutes!!! I guess someone should be answering the phone anytime now. I really feel sorry for my fellow employees who called after 950 this morning--they may not get helped at all today. I guess you turn off the phones at 5pm and so we all will have to try again tomorrow if we can spend another day waiting to see if someone answers the phone.

Apparently some fellow employees must have some really troublesome and hard to deal with problems. Since I haven't been helped yet that means you have not assisted anyone who has called since 950 this morning. That would be okay I guess if you could help those who sent emails like me--but I haven't seen any responses to my emails either. I guess the time frame for answering an email is going to be counted in terms of days or weeks or months--since you cannot even answer a phone call in 6 hours and 10 minutes. I wonder what the staffing level, if any, comprises this so called Employee Travel Desk. Maybe it used to be called the Employee Travel "Help" Desk but the word "HELP" was taken out for obvious reasons.

I hope the actual customers that we have that buy tickets and things like that have an easier time getting someone on the phone if they need some help or they might just fly away to another airline. For an employee or retiree to fly away to another airline is a bit more difficult so it looks like for the most part we are stuck with the lack of service that we are experiencing.

It is now a little past 5 pm--over 7 hours on hold waiting my turn to speak with someone at the Employee Travel Desk.
You close at 5pm but the message keeps saying you are busy helping other customers and my call will be answered in the order that it was received. What a joke the Employee Travel Desk has turned out to be. This day was not a good day for Julius Caesar and it has not turned out to be a good day for me either. How about you Brutus?

I guess now my only hope is that you might possibly respond to one of my emails sometime before I die and it would be nice if someone could tell me why no one seems to be manning your phone system, but I won't hold my breath.


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