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been trying off & on numerous times over past couple of weeks to speak to Shaw about TV and mail questions. always on hold for a long time. the callback service didn't happen. no one comes on their on-line chat after waiting for a long time, maybe there is no one there? i noticed out of the approx. 98% beefs (that I read) only a couple people said they liked Shaw. One even mentioned about the Customer Retention experience. my "customer retention" experience a month ago was that they couldn't do anything for me (10+ year customer). seems to be a lot of unhappy Shaw customers out there, but their fearless leaders seem to be clueless. they probably prefer to spend huge $ paying some high priced irritating survey company to call you and I up to find out what we like or don't like... go figure. Looking at Telus hard now, but geez, we need more competition, not just two clown corporations to pick from.


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