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Very good tec support on my Nook Color #1 when we changed passwords and my #1 would not take our new password in spite of the fact that our #2Nook took it easily. Victor did a great job of understanding my problem in spite of the fact that I do not know all the technical terms to describe things. He was patient, encouraging and helpful. I was so impressed I talked with his supervisor "Danny" and told him what a good job Victor did.
Thank you.


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