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I have been trying to get a check issued by my insurance company applied to my automobile loan with us bank since November. It has still not been applied and interest is still continuing. I have endorsed my part and sent first check in Nov. along with a letter stating to notify me when received and applied. Never heard from anyone. Called and they said I sent it to the wrong department. But it was never returned nor was I ever contacted. I had my insurance company put a stop payment on that check and issue another. They gave me another address to mail it to. I sent it along with a letter to notify me when received. Never heard anything. When received loan statement my amount had not decreased on my loan and summary showed check had been applied and then reversed and taken out. No one could explain this to me by phone and I never received any check back. Put stop payment on second check from insurance company. The third time the insurance company sent it directlly to you at US bank along with my account number to deposit to my loan written on the check and mailed it to where person contacted said to mail it in Osh Kosh Wisconsin. Never heard from you. When I called you after Christmas I was told must not have gotten there yet. Yet later that day received a letter from US bank saying check was being returned to me, yet the check is not my check but somebody else's check made out to someone other than us. It was issued by another insurance company other than mine. When I called about this I was told it was your mistake and someone would call me back the next day. And noone can tell me where my check is. I guess it was sent to the person on my check. And still not applied to my loan as I have tried to get done since November and as interest continues.
I am an educated person and have never ever had this type of trouble with any bank or company. It has not helped to talk to anyone there because no one can solve this problem. I have lost all faith in this bank. I cannot get my insurance check ( or I should say checks) since three have been sent to you, applied to my loan nor sent back with an exlplanation. I have no idea what is going on there. I would like someone who is in a higher up position than obviously the people I have talked to to call me and get this straighted out. The last person who sent me the wrong check and said someone would call me back was Debbie Zweiger US Bank Unit Manager in OshKosh Wisconsin. I guess I need to go above her.


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