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I have tried for over two weeks and I have not been able to connect to the Duke-Energy web site. I thought I paid my bill by phone on 12/21 but my checking account has not been debited. The phone recording said I was being charged an extra $3.50 convenience fee. I received a bill in the mail postmarked 12/21 with a due date of 12/21. I will mail a check including the late fee. It should not be this difficult to pay a simple bill.
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