Mediacom

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I have all 3 services,cable,internet & phone.Lost service on the 16th of Aug,today is the 25th and I still have no service.Customer support says they won,t be out to fix it till the 31st. As in the words of President Obama [Its time for a change}. I will never be a customer of Mediacom again.

mad 8/25/10 9:11AM

I,m not even a customer ,never have been, they are not even in my area, never received a bill, but they turned a bill into a collection agency dinged me 100 points though Expirion, and they tell me I have to prove who I am. I know there are laws concerning this. Mediacom refuses to work with me unless I receive their service.

Anonymous 8/18/10 4:16PM

I just got my cable and internet hook up, and they gave me a bad box for the cable. It has now been 4 days and still no new box. They need to make sure the equipment works before they bring it to someone's home to hook up. If I had a different company to go to I would Mediacom sucks. They are way to high on their prices and their service sucks.

Flevin77 8/12/10 6:46PM

Worst media provider I have ever ever had. They can't even hang onto there own phone call without it being droped by them on there end. What a crock of crap they try to sell the public.

bennardo5 7/26/10 10:47AM

I have only had mediacom for a month. Today my remote quit working. My tv is stuck on one channel. I called mediacom and asked them to bring another remote or service tech. They said they would mail me another remote in 4 or 5 days. I will never waste my time or money on mediacom again.

saszy 7/6/10 9:36PM

Mediacom Customers: DOUBLE CHECK THE BILLING STATEMENTS

After subscribing to their internet, phone, cable package "deal," I've noticed/realized they've tacked on $2.11 - with absolutely no explanation. It seems to me this is an illegal attempt to increase their revenues.

A definate problem exists as well with their service. As far as I'm concerned Mediacom has no business being in the home/business telephone service industry when their systems are so prone to regular failures.

strawberry jam 7/6/10 9:53AM

I would LOVE to know why it says 24/7 customer support but every number I call for then doesn't work. I have had issues with my cable and internet basically since I started with them. The phone, strangely enough, is the only thing that works as it should...most of the time. I can't even get VOD in my area, and I am paying as much as someone who can. I also never got the DVR installed like I was supposed to. Their customer service is horrible. I do customer service phone work for Comcast. I know they aren't much better a lot of the time as far as service, but I know what the standards are. If what I get from Mediacom most of the time is their standard, it's horrible. If it isn't, they need to fire a bunch of people.

zippgirl 6/24/10 10:28PM

i have been a customer four ten years, and some how my phone has been turned off and my phone # has been given to someone else. support told me it was a computer error. 5 dayys without phone and all i get is the runaround.

upset 6/12/10 8:45AM

I got mediacom last monday, came home from 8 hours of class on tuesday to no service...hmm who woulda thought I got a bad reciever, then had to wait a week for them to come out after the original tech guy lied telling us he'd be out the next day, then when i finally did get a tech guy out here I now can't use my VOD! I'm furious. Im only 3 weeks into my service and only got to seriously enjoy one day of it! Got a credit applied to my bill but I see a serious problem with the sincerity of the customer support...not the reps but the SUPERVISOR laughed on the phone while I could hear him as I was relaying my complaint to him. I need corporate's number, I'm very unhappy wtih this. Isn't this a real example of exactly how much the customer means to them???

mommyoftwo12 5/6/10 7:33PM

we have the most intereputed service in the hazel green toney area, if it rains, watch out your phone com. will be gone for hours, we bought a pkg. deal and now the price doubled, the internet has got to be the worst around

Anonymous 1/21/10 10:02AM