Road Runner

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What Other Cable Internet Service Would You Recommened In My Area....done W/rr

gary 4/14/13 6:33PM

I use Maine.rr.com to go to my email site and for some reason of late, I have having trouble logging in and worse, I am now unable to log in no matter how I try to...what is wrong here?

lmulkern@maine.rr.com 3/14/13 6:48PM

I keep getting phone calls stating that I owe 3 or more months for my internet service. I looked again, and I have receipts for every payment. I am up to date. I even received an email from Time Warner showing my next statement and the due date of March.

If Time Warner can't get their act together I guess it is time to shop for another provider - one that can keep their books straight.

I am not a happy camper.

Lone Star Hunter 2/13/13 4:21PM

This morning, December 12, 2012, I had absolutely wonderful service from a gentleman Whose name I cannot totally remember but it is close to Emiel. He helped me with my RR email account and in doing so I found him very patient and thorough. I had been transferred to him after taking care of making an appointment to have a cable box serviceman scheduled to make an inhouse visit on December 17, 2020. After my service problems had all been met to my satisfaction we hung up and a call was made to my house about 15 minutes later conducting a survey on how satisfied was I with my internet help. My husband had just come home and mistakenly thought the survey was in reference to the cable box and was unhappy with the length of time it takes to schedule a technician to come and repair the box. He did not realize the survey was in reference to the

help I had just received in reference to my internet e-mail setup! Please disregard the phone survey as I have nothing but praise for the gentleman that helped me.

Send me another survey if you need to, to



Sincerely,

Angela Smith

Anonymous 12/12/12 4:31PM

While upgraded our computer we lost our phone. I can't understand why this can't be fixed from your office. When you dial the number it states the circuits are buzy. Don't want to wait another whole day waiting for a tech. Please try to fix this problem

Anonymous 12/11/12 5:21PM

Alex answered my phone call and was able to update me on an area outage. Sounds like repair is being handled. She was very pleasant and informative

Anonymous 11/12/12 12:17PM

This morning I was helped by your tech support people when I had lost my internet connection. A wonderful woman named "Madison" provided me with cheerful, excellent, easy to understand help that ultimately solved the problem. You called with a survey and because of another call had to hang up, but I wanted to provide positive feedback to Madison.

Yesterday I was served by Jackie, but I could not understand her and as a result my problem was not solved until today when Morgan was my support person.

Anonymous 11/3/12 12:40PM

i called yesterday & talked to victoria.. she was awesome!

Anonymous 10/11/12 6:29PM

Experience internet access issues on Sunday evening, internet connectivity was intermittent at best. (Connectivity was cycling on and off). Finally spoke with a technical service personnel (who was located in the Philippines, we are in the Kansas City Metro area). After a lot of resetting, rebooting efforts, the service continue to be intermittent that evening. Service was finally stable at about 11 pm that evening. TWC technician was very polite, but insisted that the issue resided with our computer. I did indicate I have three other computers, and cell phones that access the internet, all experiencing the same issue. He continued to insist that the issue is our software, and nothing is wrong with TWC internet network. The next day at work, I spoke with my colleagues at work, who live a few blocks from my home and also subscribe to TWC; they too indicated intermittent issues with TWC internet access that same evening. So, in conclusion, TWC is a) instructing their customer service representative to inform their customers that the issue is always their problem. B) Cannot truly see or fix their network to the level that helps them fault isolate issues. C). Poor management of their operations department that conducts maintenance, network upgrades, or fixes are not being communicated to their customer service representatives so the consumer are informed. All this results in customer dissatisfaction, and will ultimately force to the consumer to seek internet service with more reputable providers

ray 9/24/12 10:58AM

I called customer service and immediately got a recording that said there would be a 10 to 15 minute wait for the next available agent. Come on guys; surely you can do better than this.

Anonymous 9/17/12 7:23AM