Express Scripts customer service

Express Scripts is an administrator of employer health benefit programs in the United States. Express Scripts offers many different health care related services, but are mostly known for their prescription medication delivery service. Express Scripts offers a toll-free phone contact for customer support.

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Customer Service

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Phone: 800-206-4005

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User Reviews

11
Sep

Posted by Anonymous


on 9/11/22 at 2:37PM

This company denies prescription medication that protects life and will not tell you why. My thought would be it's too expensive and they don't want to pay it so they make a higher profit. My question then would be why pay them to do a job they are not doing?? It should not take a nuclear war to get meds that you e taken for 7 years that protect your life just because "it's not covered by the plan". And when you ask why it's not covered you get a pre written script! When you ask what it will take to get it covered it's like a dog chasing it's tail!! I am sick of this!! I have no control over what my body has done but I can tell you if I have to I will do my best to own this company and the person that said no! My life is worth more than money. This is SOCIALISM!!

15
Nov

Posted by par501


on 11/15/17 at 5:55PM

Every time I had tried calling the customer service, I experienced really bad service. It's one of the worst of all time.

20
Oct

Posted by Circular Reference Victim


on 10/20/17 at 6:41PM

Trying to deal with the oxymoron doing business as Express Scripts' customer service is the classic definition of a circurlar reference. I called customer service. They recognized my issue (prescription information not showing up on my online account and "hot buttons" not working), but refrred me to technical support. Tech support apologized, and said customer support should not have referred me to them as they could also see the problem, but could not fix it. Tech support's only job was to assist customers with navigation, not problem solving. When I asked for the name and number of a Supervisor or Manager who may be able to actually address my issue rather than waste my time and profusely apologize for their incompetence, they were unable (or unwilling) to provide a contact.

WOULD EXPRESS SCRIPTS PLEASE POST THE NUMBER FOR A CUSTOMER TO CALL SOMEONE WITH THE ABILITY AND AUTHORITY TO END THIS CIRCULAR REFERENCE FRUSTRATION? I left my cell number on my complaint, so I can be reached if anyone cares.

13
Sep

Posted by ANONYMOUS


on 9/13/17 at 11:53AM

ALL of the previous post are true. I have experienced each and every one of them. I have spent hours on the phone to get answers. Now was told it will be delayed once again due to low inventory....WHAT THE HECK!!!!! I have been taking this prescription for years. I was told the first of August it would be shipped on the 30th. I called two days before and was told that is when it would ship. Well no shipment. Called 30th and 31st, sat on hold at least an hour for both dates. Kept being transferred because they didn't what what happened to it. Finally on Sept 1 they told me the problem was that they were low on inventory. WHAT!!!! The are a Mail in Pharmacy that should not be running out of drugs, especially one of which they had the Script for two months. By then I was out of the drug. I told them now I would be in the hospital because of their incompetence and I the next person they would hear from would be my Lawyer. Needless to say they overnight shipped it as a courtesy to me. I will get it through my Retail from hear on out. I don't know how they stay in business, or aren't being sued.

09
Sep

Posted by SarahP


on 9/9/16 at 6:37PM

Express-Scripts is, hands down, the worst pharmacy I've ever had the displeasure of dealing with! Frighteningly incompetent and surly, they have become so bad, in fact, that I've decided I'm willing to pay EXTRA to fill my prescriptions a local pharmacy. If you are ever encouraged to "save money" and or "have convenient home delivery," run away! Far, far away. Express-Scripts will send the wrong medication, or will delay sending the correct one after you've completely run for it of it and not authorize an override at a local pharmacy, they will try to blame your doctor for everything, will demand repeated authorizations, and basically try to kill you!

View all 241 Express Scripts customer service reviews »
Customer Service Ratings

Based on 143 votes.

2.9

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Express Scripts customer service news
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Regions Financial Corporation (NYSE:RF) trades at $16.87 having a market capitalization of $19.55 billion. RF stock price climbed 20.33% over the past year, yielding a positive weighted alpha of 21.7 percent. Since an alpha above 1 hints at more gains ...

Anthem will turn to CVS after troubled Express Scripts deal

Anthem has found a new partner to help run prescription drug coverage after the Blue Cross-Blue Shield insurer's rocky relationship with Express Scripts ends. The nation's second-largest insurer says it will create a pharmacy benefits manager called ...

Cigna buying Express Scripts for $67B, including debt

Health insurer Cigna said Thursday it will pay $67 billion to by pharmacy-benefit manager Express Scripts. Continue Reading Below. With the deal, Cigna acquires a pharmacy benefits manager which serves as a middleman that negotiates prices with ...

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