Volkswagen customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Volkswagen.

Jan

Posted by Daniel

on 1/30/23 at 6:49PM

Dear Volkswagen,
I have wanted to purchase an EV for several years now, and after watching hundreds of YouTube videos, listening to countless podcasts and conducting all manner of internet research, I had concluded that the iD4 Pro S might be the perfect vehicle for me.
But...I was terrified. In fact, I had nearly placed an order on-line more times than I can remember, but my questions and fears proved insurmountable and I could not "pull the plug" and make it happen.
That is...until that cold Saturday on January 14th, when I stepped into Northampton VW (MA) and was greeted by Eric Barrera and his sunny smile. Eric instantly made me feel at ease with his friendly disposition, taking the time to listen to my disorganized ramblings and seeking to really hear and understand my needs. He clearly was also exceptionally well-versed in the technology and particular features of the iD4, and provided answers to my many, many questions. Perhaps more importantly, Eric never made me feel pressured at any time throughout the experience.
After test driving an iD4 and his stellar introduction to the product, Eric was attempting to assist me place an order for a 2023 iD4 when he received a message from VW that he had not seen before: "no additional orders for the iD4 were being accepted." Naturally I was instantly filled with regret that I had missed my window of opportunity, but Eric assured me he would use every resource at his disposal to identify a vehicle meeting my specs, and promised to call me when he had.
I had originally anticipated waiting many months for Eric to locate a vehicle, so imagine my great surprise when I received a phone call Monday morning informing me that a vehicle meeting my criteria had just been delivered to the dealer. The next day I came into the dealership and signed the requisite paperwork and loan documents, and had every expectation that I would be driving my new car before the end of the week.
When Eric telephoned the following day I expected to hear that my vehicle was ready. Instead, Eric regretfully informed me that the vehicle I had "purchased" the previous day was actually a rear wheel drive, and he had remembered that I had been very specific about wanting an all-wheel drive. He urged me not to worry...that he thought there might be another delivery within the week that would be the trim I wanted.
Even as Eric explained this to me that morning I remember feeling excessively grateful for this rare example of honesty and integrity. Since I had already signed the paperwork, and that car with that VIN had been insured in my name, I wondered how much easier might it have for been for someone less scrupulous to ignore this pesky detail? In reality, how long might it have taken me to discover the truth? Having never owned an EV, might I have simply taken ownership and thought only "these EVs suck in the snow!"? By the time I discovered my car was in fact a rear wheel drive, Eric might have made any number of excuses (i.e., that he had told me the car was rear wheel drive when he hadn't, or that I had not been clear about this detail when I had).
Simply put, Eric did the right thing, even when the right thing was hard to do...and I was blown away!
The conclusion to my rambling "love letter" is just this:
1. I am now a proud EV owner and that is a really big deal to me;
2. I have confidence in the quality of my new vehicle and am already thrilled with its performance (although the lack of essential infrastructure and reliable high speed charging is an entirely different story!); and, most importantly:
3. I have what feels like solid trust in Northampton Volkswagen.
And undeniably, I have Eric to thank for these literally transformative outcomes!
The iD4's performance and excellent reviews may have first captured my attention and brought me through the door that day, but it was Eric's patient approach, belief in the product and unimpeachable integrity that sealed the deal!
I had expected to receive some invitation from VW to complete a survey related to my recent purchase, and if one had come I would have rated my experience as superlative in every regard. When no such survey presented itself I nevertheless felt I must express my very high opinion for Eric's outstanding skill and for his unique role in bringing my dreams to life!
Very truly yours,
Dan Harrison
[email protected]

Jan

Posted by Anonymous

on 1/17/20 at 12:33PM

My grandaughter purchased a used 2012 VW Tiguan from AutoNation VW in Las Vegas, Nevada in November 2019. It was purchased with 2 remote keys. Two days after purchased she discovered one of the remotes did not work. She took it back into the dealership and they replaced the battery but it still didn't work. She took it in again and they were going to reset the remote but found it must have been dropped in water by the previous owner and was rusted. The sales manager said it would be $400 to replace it. She told him I bought it with 2 remotes therefore they should be responsible to replace it. The sales manager then told her he would split the difference. She can not afford to do that for one and two they should be the ones to pay for the additional key not her. A call was made to the Sales Manager, Robin, but there has been no return call. She and I neither one are happy about they are quick to sell a vehicle but not to ensure all devices work and are supplied to the new owner. We will never go back to purchase another vehicle from this establishment and we will share our disappointment on social media. We will not recommend anyone we know to buy from them.

Dec

Posted by Disappointed

on 12/28/18 at 1:35PM

My husband and I purchased an Atlas at Gunther Voltswagon in Davie, Fl in Nov 2018. We took the car home and found that I was unable to drive it due to health issues. We called the next day and asked to bring it back. The sales person said that he was not sure what he could do. When we went to the dealership the sales person had us speak to the manager. Since we could not return the car, we asked to upgrade to the automatic version and pay the difference. The manager said this was not possible since our credit was good and the deal went through electronically. If our credit was bad it may have taken longer so he would have done something. Then he said since it was the end of the month, he could not do anything but if it was in the middle he may have been able to do something. We still have the car and I cannot drive it. I just feel we were taken advantage of for the time we purchased the car. I would say to beware of buying at the end of the month. They did nothing to help us or even try to work with us. To me that is poor service. They obviously don't stand behind their product or care about their customers. Just the sale!!!

Oct

Posted by Anonymous

on 10/10/18 at 6:45PM

I have a registered complaint. You MUST contact me promptly. I have made multiple calls. the case # is 181191258
Deborah Armstrong

You will have a bigger case on your hands soon.

Dec

Posted by Anonymous

on 12/29/17 at 12:13PM

I do not own a Volkswagon but I would like to say how much I love your Tiguan commercial. It makes me laugh everytime I see it.

Best commercial in a while!!!!!!

Nov

Posted by S.Parker

on 11/13/17 at 12:08PM

I have been leasing my 2014 VW Passat TSI with for 3.5 years. My leasing experience was pretty good and m salesman was really awesome. I leased my car from Gaplin VW in Van Nuys, CA and felt really comfortable with my decision at that point in time. Throughout my leasing term I never had any issues with VW, all of my maintenance was taken care of through them and the car ran pretty well. The car was so amazing that I extended my lease by another 6 months just to determine if I wanted to purchase the vehicle but after my evaluating I decided that I should be saving money so I did not to go through with the purchase. I turned in my car on October 22, 2017 at the Volkswagen in Pasadena, CA. I was approached by a sales manager and advised him that I wanted to turn in my vehicle; he then told me that I could certainly turn in the vehicle there with no problems. I than explained to the manager that I was told that I should have some kind of written document that explained the condition of the car along with mileage information as well as any other necessities. I was told that they would absolutely take care of me and that I shouldn't have anything to worry about. The very next day I called the VW leasing company to advise that I had dropped off the car and wanted to make sure there weren't any outstanding balances or anything else that I needed to do, the operator told me that she did see a note that I returned the vehicle and that I would receive an end of lease invoice. About a week went by and I received the end of leas invoice that stated I owed $1200.00; I was shocked and highly confused as to why I was receiving this invoice. Immediately called VW end of leasing customer service and asked to speak with a manager, I spoke with Mike Nardoni on 10/31/2017 and he advised me of the breakdown in which VWs third party inspection company SGS quoted them with a breakdown of the charges I was being held responsible for. The 1st charge was a Gouged Front bumper, in which I had replaced under my insurance company Progressive charge $162.00. The 2nd charge was a Previous repair right quarter panel repair, which was also take care of by a well know repair and paint shop charge was 157.50. The next charges were for all four tiers that needed to be replaced and stated on their statements as worn for $120.00 each and lastly there was a $350.00 deposition fee. I asked Mike to speak with his manager and he appointed me to his supervisor Glen, which also broke down the same charges and stated that he would be willing to take off the right quarter panel charge because he couldn't see it closely in his images but that would be all that he could do because I should have gotten the 3rd party inspection before turning in the vehicle. I explained that the sales manager whom took my vehicle should have explained that and shouldn't have taken my vehicle without the inspection, I told Glen that I was not advises of the inspection at the time or return and would have had that done if they were not able to do it. I then told Glen thank you for his time and ended the conversation as I was completely furious that I have been a committed customer paying VW for the past 3 years and that was all that they could assist me with, I feel so taken advantage of and I feel that this is very unethical.

Mar

Posted by damn car

on 3/1/17 at 1:46AM

I recently bought a used 2013 VW CC sport, its an great car until I reached 100,000 miles the rear tires were cupping and making loud noises so put new tires on all four only to find out the engine service soon light came on and its said that cylinder 1, 3, 4 are misfiring so easy fix....bought new coil packs and spark plugs....two months goes by and the coil packs are misfiring again, not enough power to the move the car so almost got into an accident at the intersection. luckily I had warranty on the coil packs and traded them out and it happens again so I research this problem to only find out that its a carbon build up that's the problem. they recommend taking the engine apart and replacing the fuel injectors and manually clean the headers and what not....I asked the dealership if there a recall on this crappy design. nothing can be done so I have to pay out of pocket. which is $1500.00 im never buying a VW car again. I THOUGHT GERMAN ENGINEERING WAS THE BEST. I guess not...only good at engineering large group showers. smh

Feb

Posted by Anonymous

on 2/5/17 at 6:38PM

I have a 2003 VW Eurovan with 238 K miles and it is starting to fall apart. I want to either refurbish my van or buy a new VW van. Can you direct me to a business that rebuilds these vans? Or can you let me know when the new van wil be available?
Or can you pass this on to someone else in VW?

Oct

Posted by [email protected]

on 10/24/16 at 1:10PM

I own a 2010 Volkswagen CC. I purchased the car from Volkswagen of Naples, Florida. In early April of 2016 I received a recall notice for my Takata SDI driver frontal airbag. The recall notification described this recall as "IMPORTANT" ans stated that this could result in serious injury. Now 6 months have passed and my dealer can't or won't even provide me with a due date for the failure to be corrected. If I am injured or killed who is responsible? Me, my dealership, or Volkswagen of America? Last Friday I filed a complaint with the NHTSA. They advised me that they would file my complaint with the Office of Defect Investigation. The complaint number Please provide me with an explanation for this unreasonable delay in making the parts available.

Sep

Posted by Jennyincspacastro

on 9/20/16 at 11:46AM

I was treated so badly by Melissa at x5023 in finance dept. I was told I wasn't a customer because my husband financed the car. I pay the bills on it. She was so rude and unprofessional. I also have had my 2 year old jetta in the shop 12 times. I have been given false information and left on hold 45 minutes each time I call.

Sep

Posted by tsmiller

on 9/19/16 at 8:09AM

I WAS a loyal VW customer until this past week. The body control module went out on my 2013 Jetta TDI. Dealer priced the part and labor at $1100. This car is barely outside of warranty. The dealer then failed to reconnect my windshield wiper tank. I was planning on keeping my TDI after the November deadline, not anymore. You can take your POS car and shady, overpriced dealerships. Toyota, here I come!

Jul

Posted by Unhappy Volkswagen Owner

on 7/13/16 at 4:41PM

My car has been in the shop for a week and the repair was supposed to take a couple of days. I am very disappointed in the maintenance department. I have not heard anything about my vehicle.

Jun

Posted by Disappointed VW owner

on 6/2/16 at 10:52AM

Absolute WORST customer service! Bought a brand new Passat Tdi which we all know the scandal that has hit VW which makes the car I bought worth even less now. But since it was purchased new in 2013 we have replaced the ignition, clock spring twice all of which was a battle on who should pay for the work. They finally honored it after long drawn out arguments that was completely unnecessary. Now the ad blue pump , piping has gone bad with only 50K on it. Now I'm quoted at $2K to fix even know they supposed to be a 8/80K emissions warranty. The dealership is an hour each way on top.of all these issues. So if you like wasting lots of time and money on an overpriced vehicle to begin with then buy a VW. If not STAY AWAY!!! I bought a new vehicle to have a dependable car to get around instead I've had more issues then I've had with a 15 year old junker.

Apr

Posted by Looking for understanding

on 4/7/16 at 7:15PM

My daughter went in to two vw dealerships on two different times and got no results from anyone no help it was not a good experience. When we purchased the first car the experience was so great we went back to purchase again. The jetta we were looking at is on the internet priced 16,000 and some.So the saleman explain the price is 18,000 and the internet prices are more or less just to get you in.What is that called? So I don't get the price on the net and I can't start looking at my numbers from the internet advertisement of 16,????. Can someone explain to me how this works.How do you do this to the consumer? Did these dealers really want my business. Did they really do their best to keep us as a consumer NO,NO,NO.Will I deal with Volkswagen? WIll THEY TRY TO WIN US BACK!

Jan

Posted by Sharon Pierpoint

on 1/26/16 at 2:27PM

My 2011 VW Jetta windshield wipers will not move (operate) when the temperature is 30 degrees F or below. Wipers were not stuck to the windshield. Drove for 50+ miles with the defrost on the entire time but wipers would not work and temperature was 28 degrees F or below. Called the dealership about the problem, was told they would put it on the digital computer to find the problem. I thought the digital computer was for the engine and I would be wasting my money. Do you have a fix for this problem? I want to fix the problem, please tell me what I need to tell the dealership.

Thank you for your attention.

Sharon Pierpoint

Nov

Posted by Anonymous

on 11/17/15 at 9:23PM

2009 Vw Routan is the worst car we have ever bought from VW. We have had nothing but problems since the day we got it.
The brakes need to be replaced very often, electrical issues all the times, engine shuts down, we have been stranded because of shorts, and power modules which are all a big mystery to the dealership. The act like our complaints are not justified and we are crazy . Then we research and see all the EXACT issues other people were having. It is a big cover up. This car is very unsafe. All we have ever owned have been VW mostly, and I do not trust them anymore. They have our car now and if they do not do right by us we are getting a lawyer.

Sep

Posted by Anonymous

on 9/28/15 at 12:03PM

I brought 2005 beatle but it has been in shop for 2 weeks and incompetent workers keep adding more money but the can't find problem with car please help

Aug

Posted by rhonda

on 8/30/15 at 10:20AM

i have never been treated so rudely, rep 8 refusedto answer any questions as to whether or not they would be able ro fix my problem before I paid for service. when i asked if i could get money back if they couldnt he said i was silly to expect guaranteed service and why did I keep asking him the same question! I said because you are not answering my question

Aug

Posted by X WV

on 8/7/15 at 7:38AM

Bought a new Jetta sport one month ago . Had to take it back a wk latter to have the windows tinted there. Pick up white drips inside the car and circles come when it rains . They had me bring it back to have rain guards put back and to clean the car. One the way home rolled window down and it would not roll back up, none of the windows would work. Called the dealership they said bring it back after them looking at it the MGR sat me down to tell me the rain guards don't work on this car. From a 3rd party and that I did not pay for them anyhow. Ok if they were on the car when I sign the dotted line then I paid for them. Nor us rude and once they have you they don't care about you

Jul

Posted by Anonymous

on 7/30/15 at 4:48PM

I object to your latest commercial. It shows two elderly offensive womei don't know any one who speaks like they do. It appears to be a stereotype of an ethnic group . I have bought anddriven vw' all my adult life,but if this ad continues to run, ism finished. It is so awful. You should be ashamed of yourself for running this ad.

Jul

Posted by DEJA

on 7/27/15 at 9:31AM

I am writing regarding one of the local dealers in Lyndhurst, NJ.
Sat.7/4/15-My 2008 VW Passat 2.0T stalled while stopped at a light. Holiday weekend had car towed to my house.
Mon. 7/6/15- I had my car towed to a local mechanic, mechanic told me the problem was the computer steering column and I needed to take my car to a VW dealer.
Weds.7/8/15-I had my car towed to 3 County VW in Lyndhurst, NJ
Fri. 7/10/15- the mechanic Matt calls to tell me nothing is wrong with my car. I explained to local mechanic said it's the computer steering. He advised me they drove my car for 20 miles and nothing is wrong with it.
7/10/15-I pick my car
Tues. 7/14/15-On my way to work on my car stalls and completely shuts down on me in the middle of a busy intersection during morning rush hour.
Thurs. 7/16/15-I received a call on saying the part was drop off my spare key as they would need to reprogram both sets of keys .
Fri. 7/17/15-I drop off my spare key with a Sales agent as the service counter was closed.
Fri. 7/24/15-Matt calls to say my car was ready to be picked up. I paid over $1,000 I unloaded my personal belongings from the loaner into my fixed' vehicle and I try the key(s). They do not work, the doors don't open, the trunk does not open and the alarm does not sound. I walk back to the service tech Matt and let him know, he comes out and tries a few things, nothing happens he then informs me I would have to leave my car so they can fix and once again take the loaner. I unload my belongings from my vehicle back into the loaner and leave.
Sat. 7/25/15-Matt calls to tell me the keys work, sort of. They open and close the doors and trunk but there is no alarm. They would have to diagnose it and if it's the rear latches which he suspects, I would have to pay to have that fixed. Completely unacceptable, however Matt was not the decision maker and the shop was closing in 45 minutes so I advised Matt I would be there to pick up the car on Mon.
Mon. 7/27/15- I called to speak with the Manager Leif and relayed my ordeal. He instructed he would see what was wrong with the rear latches and have the guys fix it at no cost to me.

Jul

Posted by Anonymous

on 7/21/15 at 6:19AM

I brought my 2005 VW Passat to Open Road VW in Bridgewater NJ to have a check engine light looked at. I was told it was an air flow problem. They attempted to fix the problem 2 times with no luck and over $600.00 later I am in the same position. I took the car back to the dealer to show them the shabby work they did as the air box was broken and not secure to the car anymore. I was told the mechanic was not there to explain what was going on. I am very disappointed with the way they handled the situation as I was told to let them see what code the car had today. I left the dealership very upset that they could not even comment on the work done on the vehicle as a mechanic stood there and shook his head.

Apr

Posted by tania

on 4/14/15 at 7:49AM

I wanted to give you a run down of the day i had yesterday and I will let you decide whether this is good customer service. I went to VW Arbour in Laval (Canada) yesterday to have my winter tires removed. First off, when I called to make the appointment, the girl said I couldn't get an appointment, and that I would have to leave my car with them all day. This was very inconvenient already since I needed to go to work, but I didn't complain. When i leased the car, they had given me a $500 gift card and said I could use it at that dealership whenever I wanted. They omitted to tell me that apparently it was only 10% that I could use each time. And that wasn't even the case in the end. I was charged $80 to change my tires which is already pricey and when I got to the cash register, she said I was not able to use the 10% till my next visit. What a scam. why do you give those gift cards to people if they can't use them? In the end, they didn't even give me my car, I had to go find it myself in the lot and it was more dirty then when I left it to them. If you think that is good service, you have another thing coming. i will never go service my car there again.

Apr

Posted by Anonymous

on 4/7/15 at 5:05PM

My experience at Santa Barbara VW, 630 Chapala Street, Santa Barbara, CA 93101 was exemplary.

Kevin Eckhart has built a dealership that is worthy of what customer service is all about.' From his sales manage, Benny Madrigal, to his service and parts director, Steve Ross, to his master certified advisor, Jaime Hurtado, the sales and service is definitely worth the drive from Oxnard, CA to Santa Barbara, CA. It is worthy of it's reputation.

My sister, Theresa A. Weiche, has bought several cars from this dealership. It was only natural that since I have a VW TDI I should get my car serviced there. Kevin and his excellent service crew made sure I was properly take care of.

I had bought my VW in Orange Park, FL. In less than 6 months of having my car, I encounter major water damage to my car. I have your panorama sunroof. During a storm, this roof leaked so badly that I had 3 inches of water on my floor boards. It caused horrific damage to my electrical system in my car as well as to the motor on the passenger front seat. Until the roof was properly fixed I had to shovel out the water after every storm. With this extensive damage done to the electrical system of my car, I was actually told that my car should have been scrapped. All of this damage done because of a defective roof and a dealership that didn't care. My radio shorted out and I had to replace it. Because of the electrical damage, the new radio cuts off completely. I have to disconnect the battery to kill the computer memory and have the system reboot itself to get it to continue to work. The passenger seat is completely shot. It will not move in any direction. It's been frozen in time since day one.

I received little or no relief from the Orange Park dealership. I was able to get my car insurance company to fix the window. Needless to say, I was NOT a happy VW customer and I made sure everyone I spoke to knew how unhappy I was. It seems my unhappiness with my car was no concern to the people who ran the Orange Park dealership.

I was very skeptical when I brought my car in to Santa Barbara VW. My sister assured me that I would be treated fairly and that they do care about customer care.

They were shocked with the story I told. Kevin Eckhart told me, I'll see what I can do for you. This shouldn't have happened to you.' Within the same day, he received notification that he could fix my shield on my sunroof. Steve Ross and Jaime Hurtado took it from there. I am EXTREMELY happy. I have finally received the service that I know exists in the VW community. They took my concerns seriously. They listened to me and got the job done. I will continue to have my VW TDI Jetta wagon serviced there. I understand why my sister puts so much faith in VW Santa Barbara. Their customer service department and their dealership should be the example for all dealerships.

JOSEPH F. BANDO

Mar

Posted by Anonymous

on 3/12/15 at 8:28AM

Good evening, I have a problem with my VW jetta 2010, with 1.6 FSI engine, and unfortunately a DSG transmission, today i started up my car a massage appeared " STOP, transmission overheated" knowing that the car was parked for a day before and did note reach any high temperature , also the car does not want to move, all my fault that i have bought a Volkswagen. please help me and solve my problem as soon as possible and fix my car.

thank you in advannce

Viewing Volkswagen customer service reviews 1 - 25 out of 134

Volkswagen customer service reviews

Jan

Posted by Daniel

Jan

Posted by Anonymous

Dec

Posted by Disappointed

Oct

Posted by Anonymous

Dec

Posted by Anonymous

Nov

Posted by S.Parker

Mar

Posted by damn car

Feb

Posted by Anonymous

Oct

Posted by [email protected]

Sep

Posted by Jennyincspacastro

Sep

Posted by tsmiller

Jul

Posted by Unhappy Volkswagen Owner

Jun

Posted by Disappointed VW owner

Apr

Posted by Looking for understanding

Jan

Posted by Sharon Pierpoint

Nov

Posted by Anonymous

Sep

Posted by Anonymous

Aug

Posted by rhonda

Aug

Posted by X WV

Jul

Posted by Anonymous

Jul

Posted by DEJA

Jul

Posted by Anonymous

Apr

Posted by tania

Apr

Posted by Anonymous

Mar

Posted by Anonymous

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