Flag Volkswagen Customer Service Review

Please use the form below to report a comment to us. We do our best to monitor user customer service reviews and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this review to our attention.

My grandaughter purchased a used 2012 VW Tiguan from AutoNation VW in Las Vegas, Nevada in November 2019. It was purchased with 2 remote keys. Two days after purchased she discovered one of the remotes did not work. She took it back into the dealership and they replaced the battery but it still didn't work. She took it in again and they were going to reset the remote but found it must have been dropped in water by the previous owner and was rusted. The sales manager said it would be $400 to replace it. She told him I bought it with 2 remotes therefore they should be responsible to replace it. The sales manager then told her he would split the difference. She can not afford to do that for one and two they should be the ones to pay for the additional key not her. A call was made to the Sales Manager, Robin, but there has been no return call. She and I neither one are happy about they are quick to sell a vehicle but not to ensure all devices work and are supplied to the new owner. We will never go back to purchase another vehicle from this establishment and we will share our disappointment on social media. We will not recommend anyone we know to buy from them.


While You're Here...
  • Add new companies
  • Update listing information
  • Rate a company
  • Leave your comments
  • Link a YouTube video