Viper customer service reviews

Read the reviews below to see the experience other people have had when dealing with customer service from Viper.

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13
Dec

Posted by I_hope_the_Viper_company_goes_ba


on 12/13/23 at 4:35PM

No official email to contact, you have to use a form on their website and hope to god that it went through. I have yet to receive any notification that they got my email after 2 days. Continuous waiting on the phone for a customer service rep with no answer. Does anyone even work at this company??? Just need some answers and guidance after purchasing $250+ equipment for my car. I received support back in 2018 and it was fine and they fixed it within 10 minutes! Very helpful. I truly wonder if they have since laid off all their customer service. Wish I could be this TERRIBLE at my job and still get paid.... MUST BE NICE

02
Aug

Posted by Anonymous


on 8/2/19 at 2:33PM

Answer your phones

31
Jul

Posted by I had anough


on 7/31/19 at 11:01AM

I waited 1 hour for 2 different days.
Then I read some reviews and other people are having the same problems.
Dont sell the product if you can't provide decent customer service and support.

06
Jun

Posted by Anonymous


on 6/6/19 at 12:51PM

Do you're self a favor.Dont go off name or price.Do you're research first.Lost 4 grand in equipment not able to speak to anyone.It was installed 2 months ago SMH

19
Dec

Posted by Angie


on 12/19/18 at 4:46PM

This company is ridiculous. Nobody ever answers the phone. We pay for a service and then when there is a problem, there is nobody to speak with. I sent an email and I got a response that they would respond within 3-5 days. What a joke. Who can wait that many days when there is a problem. Maybe the company will have to pay if anything has happened to my son and I can't locate his car. I have received over 30 notification in 10 minutes about the car. It is the same notification over and over and over but I CANNOT locate the car. This is ridiculous. There should be 24 hour support service. I better get a call or email ASAP or I will report this company to the better business bureau. RIDICULOUS

10
May

Posted by JD


on 5/10/18 at 11:20AM

the phone number for this site is bad , no ones answers is this even a real number. thanks for nothing - Viper alarms sucks.

20
Feb

Posted by Anonymous


on 2/20/18 at 11:23AM

I tried 7 times to get a hold of customer support, What a joke!!

I am going to find another brand to go to. VIPER

no support just endless hold time!

16
Feb

Posted by STRESSED OUT


on 2/16/17 at 11:09AM

I have waited on hold for 26, 43 and 56 mins and no one ever picked up!
I emailed them several times and and never heard back until I gave them a negative rating when I was set an email about how the service was!The Viper Remote Starter 4806V never worked property the remote starters have to be replace twice and they still don't work.

26
Jan

Posted by What u mean screen name


on 1/26/17 at 8:04PM

I put alarm in my car and I want to rigister it to my phone

My phone

10
Dec

Posted by Byron A Balcarcel


on 12/10/16 at 5:13AM

Hi my name is Byron Abalcarcel I buy your sistemfrom circuit city in Richmond va but I lost my control how can I get I new control for my alarm , I don't any information from the controls

20
Nov

Posted by Anonymous


on 11/20/15 at 7:52AM

Viper web site misleading. Says you can add to lc32 remote. I havestarting system. this is lie! I have owned viper systems in my last 3 vechiles but not anymore. I only deal with top quality vendors. Sadley viper is NOt. One of those venders. Mr. tom boyer.

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